Welcome to Basecamp

Whether you're getting ready to shred or want to make sure your order landed safely, here are the most common questions our riders ask.

  • Most orders leave basecamp within 1–3 business days. Once your game is on the lift, you’ll receive a tracking number so you can follow its ride to your door.

  • The game is designed for 2–4 players. Perfect for a small crew or a full après-ski table (expansion pack coming soon).

    Most games run about 15–30 minutes, depending on how aggressively your group plays.

    The rules are easy to learn, but hard to master. Each game requires you to carve new lines and think strategically.

  • We’d love that.

    If you’re interested in wholesale, retail, or distribution, please reach out and include:

    • Store name

    • Location

    • Website or social media (if available)

    • Expected order volume

    Our team will get back to you with partnership details faster than we carve the groomers.

  • Yes! We love working with creators, reviewers, and media partners.

    If you’d like to collaborate, send us a message with:

    • Your channel/publication

    • Audience info

    • What kind of collaboration you’re interested in

  • To reduce unnecessary waste and protect the mountains we love, we operate with a no-returns policy.

    However, we have a make it right policy and if anything goes wrong with your order, we will be there right away with an assist.

    Returned products often end up discarded instead of reused, which creates extra packaging waste and transportation emissions.

    By keeping returns off the slopes, we help keep things a little greener and a little cleaner.

  • If your order arrived damaged, incomplete, or incorrect, don’t worry — we’ll help you get back on the slopes.

    Just reach out with:

    • Your order number

    • A description of the issue

    • Photos if something arrived damaged

    We’ll review the issue and work with you to find a solution as quickly as possible.

  • If something isn’t covered here, reach out and we’ll help you get back on the mountain.

    Contact:
    info@firsttracksthegame.com